At Intivity, we want you to be fully satisfied with your purchase. If you need to return an item, contact us at 888-363-9777 or use our online return form. Returns can be made for a complete refund up to 30 days, with certain conditions. The item must be in new condition, in its original packaging, and include all inner packaging materials. Custom-ordered products and furniture can only be returned if the product is defective. Food products are non-returnable for health and safety concerns. We reserve the right to deny returns that do not meet these conditions.